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Return and complaints

Return

You have 14 days to make a return. The product you wish to return must be sent back intact.

Download and fill in the return form, then send us the photo/scan of the signed form at nalu.bodywear@gmail.com and attach the original form as part of the return package.

The package are to be sent to the following address:

Nalu Bodywear Aleksandra Hanuszewicz

100/4 Świętojańska Street, 81-388 Gdynia

phone number: +48 609 777 047

Complaints

If the product you ordered has a defect, you can file a complaint. Firstly, please report the complaint to the email address nalu.bodywear@gmail.com. Please give your order number, describe the defect and attach photos.

Then you complete the complaint form: the order number, the name of the customer, and a detailed description of the defect / damage. You can ask for a sample form by writing to the above email address.

Complaints are processed within 14 days of receipt of the parcel by us. Decisions are sent to the email address provided in the form. If you need more information, please send us a message at nalu.bodywear@gmail.com.



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