Terms and conditions of the Nalu Bodywear online shop


Below you will find the terms and conditions of the Nalu Bodywear online shop, which contains information on how to place an order and conclude a sales contract, the forms of delivery and payment available in the shop, the withdrawal procedure, or the complaint procedure.

The shop belongs to Nalu Bodywear Aleksandra Hanuszewicz, 100/4 Świętojańska Street, 81-388 Gdynia, Tax Identification Number (NIP): 839-316-09-85, REGON: 380654974.

You can contact us at any time by e-mail

We hope that you will enjoy your shopping experience!

Nalu Bodywear Online Shop Team

1. Definitions

For the purposes of this Regulation, the following terms shall have the following meanings:

  1. Buyer - a natural person, legal entity or legal person without corporate status,
  2. Consumer - a natural person concluding with the Seller a sales contract not directly related to his business or professional activity,
  3. Regulation - the following Regulation available at
  4. Shop - online shop owned by the Seller
  5. Seller -Nalu Bodywear Aleksandra Hanuszewicz, 100/4 Świętojańska Street, 81-388 Gdynia, NIP: 839-316-09-85, REGON: 380654974.

2. Preliminary Regulations

  1. Through the Shop, the Seller conducts retail sales, while providing services to the Buyers by electronic means. Through the Shop, the Buyer may purchase products displayed on the Shop's pages.
  2. The Regulations define the terms and conditions of use of the Shop, as well as the rights and obligations of the Seller and the Buyer.
  3. In order to use the Shop, including in particular to make a purchase in the Shop, it is not necessary for the Buyer's computer or other device to meet specific technical conditions. It is sufficient to have:
  1. access to the Internet,
  2. standard operating system,
  3. a standard web browser,
  4. having an active email address.
  1. The buyer cannot make a purchase in the Shop anonymously or under a pseudonym.
  2. It is forbidden to provide illegal content during use of the Shop, in particular by sending such content via forms available in the Shop.
  3. All prices of the products listed in the Shop's pages are gross prices.

3. Services Provided via Electronic Means

  1. Through the Store, the Seller provides services to the Buyer electronically.
  2. The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Shop. Placing an order is possible without creating an account in the Store.
  3. If the Buyer decides to open an account at the Store, the Seller shall also provide the Buyer with an electronic service consisting of opening and maintaining an account at the Store. The account stores the Buyer's data and the history of orders placed by them in the Store. The Buyer logs into the Account using their email address and password defined by them.
  4. Creating an account at the Store is done by filling in and sending, using the automatic mechanism of the Store, a registration form. As soon as the registration form is sent, an agreement is concluded between the Buyer and the Seller to maintain an account in the Store. The contract is concluded for an indefinite period of time, and the Buyer may terminate the contract with immediate effect at any time by removing the account.
  5. Services are provided electronically to the Buyer free of charge. However, sale transactions concluded through the Store are subject to payment.
  6. In order to ensure the security of the Buyer and data transfer in connection with the use of the Shop, the Seller shall take technical and organisational measures appropriate to the degree of risk to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons.
  7. The Seller shall take steps to ensure that the Shop operates properly. The Buyer should inform the Seller of any irregularities or interruptions as regards to the functioning of the Shop.
  8. Any complaints related to the functioning of the Shop, the Buyer may report by email to In the complaint the Buyer should provide their name and surname, address for correspondence, as well as the type and date of occurrence of irregularities related to the functioning of the Shop. The Seller shall consider all complaints within 14 days after receiving the complaint and shall inform the Customer of its resolution to the email address of the complainant.

4. Placing an Order

  1. The buyer can place an order as a registered customer or as a guest.
  2. A registered customer is a Buyer who has an account in the Shop. A Buyer can create an account from the "Login/Registration" tab or during the ordering process.
  3. In order to place an order, the Buyer is obliged to take the following steps:
  1. select the product or products being the subject of the order by clicking the "Add to cart" button,
  2. In the basket view, click on the "Go to checkout" button,
  3. log in to your account in the Shop, create an account or choose the option "Buy as a guest" - not applicable to a Buyer who has logged in to his account before starting to place an order,
  4. provide an order shipping address and billing data - if the Buyer has previously added certain data to his account, they can choose this data without having to fill it in again or provide other data,
  5. choose the delivery and payment method for your order,
  6. enter possible remarks to the order in the "Remarks to Order" field
  7. read the Regulations and accept them - the Buyer accepts the Regulations only if they have read the Regulations and actually accept their provisions; acceptance of the Regulations is voluntary, but necessary to place an order,
  8. click on the "Buy and pay" button.
  1. If the Buyer has chosen the method of payment for the order via PayPal or Blue Media S.A. after clicking the "Buy and pay" button, the Buyer will be transferred to the transaction page of PayPal or Blue Media S.A. in order to pay for the order. After the payment is made, the Buyer will be redirected back to the Store's website with the confirmation of the order placement. At this point, the contract of sale of products covered by the order is considered concluded between the Buyer and the Seller.
  2. If a Buyer has chosen a payment method for an order other than PayPal or Blue Media S.A., after clicking on the "Buy and pay" button, they will be redirected immediately to the page with confirmation of order placement. At this moment, the contract of sale of products covered by the order is considered to be concluded between the Buyer and the Seller.
  3. The Buyer must provide true personal data in the order form. The Buyer is held responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or when the data raise justified doubts about their correctness. In such a case, the Buyer shall be informed by phone or email about the Seller's doubts. In such a situation, the Buyer has the right to clarify any circumstances related to the verification of the accuracy of the data provided. In the absence of data allowing the Seller to take up contact with the Buyer, the Seller will provide all explanations after taking up contact by the Buyer.
  4. The Buyer declares that all data provided by them in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such authority under paragraph 6 above.

5. Delivery Forms and Payment Methods

  1. The Buyer can choose between the following forms of order delivery:
  1. delivery within the Poland via inPost or DHL courier company 1) payment by bank transfer - 12 PLN, 2) cash on delivery - 30 PLN, estimated delivery time: 5 working days from the moment of order realization,
  2. delivery abroad via the Polish Post or DHL courier company - cost selected individually depending on the country of the destination.
  1. The cost of delivery shall be borne by the Buyer, unless the Seller specifies otherwise in the Store. Personal collection does not generate any additional delivery costs for the Buyer.
  2. The entity providing online payment service is the Blue Media S.A.
  3. The Buyer can choose the following payment methods for the ordered products:
  1. transfer to the Seller's bank account,
  2. payment via PayPal or Blue Media S.A,
  3. payment by means of payment cards such as Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

6. Order Processing

  1. After the Buyer places an order in accordance with the procedure described in § 4 of the Regulations, the order confirmation will be sent to the Buyer's email address.
  2. If the Buyer has chosen the payment method in the form of a transfer to the bank account of the Seller, they are obliged to pay for the order within 2 days from the conclusion of the contract.
  3. The realization of the order consists in its preparation for shipment to the Buyer. The order is considered to be realized when the order is prepared for shipment or prepared for personal collection by the Buyer.
  4. The time of the order is always indicated in the product description.
  5. If the order includes more than one product, the delivery time is the longest time indicated in the description of the product included in the order.
  6. The order completion time is counted from the moment of payment for the order, unless the Buyer has chosen the form of payment on delivery - then the order completion time is counted until the conclusion of the contract.
  7. When paying by card, the order is transferred to the realization at the moment of obtaining a positive authorization.
  8. After completing the order, the Seller will send an email confirmation of the order and begin sending the order to the Buyer.
  9. Shipping of the order to the Buyer is carried out in the manner chosen by the Buyer in accordance with § 4 paragraph 1 of the Regulations.
  10. The time of delivery of an order to the Buyer depends on the shipping method chosen by the Buyer and is calculated from the date of order completion in accordance with § 6 section 3 of the Regulations.

7. Withdrawal from the Consumer's Contract

  1. A consumer who has concluded a remote agreement with the Seller has the right to withdraw from the agreement without giving any reason within 14 days from the date of taking possession of the purchased items.
  2. The right to withdraw from the contract shall not apply to the contract in which the subject of the service is an unprocessed item, produced to the consumer's specifications or serving to satisfy his individual needs.
  3. In order to withdraw from the contract, the Consumer must inform the Seller of his decision to withdraw from the contract by a precise statement - for example, a letter sent by post, fax or email.
  4. In order for the return to be taken into account, the Consumer must send the withdrawal form, available at and send it together with the receipt or invoice and the product returned to the Seller.
  5. In order to meet the withdrawal deadline, it is sufficient for the consumer to send information on the implementation of the consumer's right of withdrawal before the withdrawal period has expired.
  6. The Consumer is obliged to return the product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller offered to collect the item personally. To meet the deadline, it is sufficient to return the product before its end.
  7. The Consumer shall bear the direct costs of returning the goods.
  8. In case of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the Consumer, including the cheapest cost of delivery of products (if the cost was covered by the Consumer) immediately, and in any case no later than 14 days from the day on which the Seller was informed about exercising the right of withdrawal. The return of payment shall be made using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution. In any case, the Consumer shall not bear any fees in connection with the form of payment refund.
  9. If the Seller has not offered to collect the item from the Consumer on its own, the Seller may withhold the return of payments received from the Consumer until the Seller receives the item back or the Consumer provides evidence of its return, whichever occurs first.
  10. The Consumer shall be liable for any reduction in the value of the product resulting from the use of the product beyond what is necessary to establish the nature, characteristics and functioning of the product.
  11. If payment for the order has been made using a payment card, the Seller shall make a refund to the account of the card used for payment.

8. Liability for Defects

  1. The Seller is obliged to provide the Buyer with a product free from defects.
  2. The Seller is liable to the Buyer if the product sold has a physical or legal defect (warranty for defects).
  3. If the product sold has a defect, the Buyer may:
  1. demand that the product is replaced with a defect-free one,
  2. demand that the defect is corrected,
  3. make a declaration of price reduction,
  4. make a statement of withdrawal.
  1. If the Buyer finds a defect in the product, they should inform the Seller about it, specifying at the same time their claim related to the defect found or submitting a statement of relevant content.
  2. The Buyer must use the complaint form, available at
  3. The buyer can contact the Seller both by traditional mail and by email.
  4. The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint by such means of communication, with the use of which the complaint was submitted.
  5. Details of the Seller's warranty for defects are governed by the provisions of the Civil Code (Articles 556 - 576).

9. Personal Data and Cookies

  1. The rules concerning the processing of personal data and use of cookies can be found in the privacy policy available at

10. Ways of Handling Complaints and Investigating Claims

  1. The Seller agrees to submit to possible disputes arising in connection with the sale of goods through mediation proceedings. Details will be determined by the parties to the conflict.
  2. The Consumer shall have the possibility to use out-of-court methods of complaint handling and asserting claims. Among others, the Consumer has the possibility to:
    a) apply to The Permanent Business Arbitration Court to resolve a dispute arising from the concluded sale agreement,
    b) request the provincial Inspectorate of Trade Inspection to initiate mediation proceedings to amicably end the dispute between the Buyer and the Seller,
    c) to use the assistance of a district (municipal) consumer advocate or social organisation whose statutory tasks include consumer protection.
  3. For more detailed information on out-of-court complaint handling and redress, the consumer can look at
  4. The consumer can also use the ODR platform, which is available at The platform is used to resolve disputes between consumers and traders seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales or service contract.

11. Final Provisions

  1. The Seller reserves the right to introduce and cancel offers, promotions and to change prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.
  2. The Seller reserves the right to introduce changes to the Regulations. Contracts concluded before the change of the Regulations shall be governed by the Regulations in force on the date of conclusion of the contract.
  3. Buyers who have an account in the Store will be notified by regulation changes via the email address assigned to their account. In the event of non-acceptance of the content of the new Regulations, the Buyer has the right at any time to terminate the agreement on account maintenance by deleting the account or submitting to the Seller an appropriate statement, in any form, on the termination of the agreement on account maintenance.
  4. These Regulations are valid from May 6th, 2020.
  5. All archival versions of the Terms and Conditions are available for download in .pdf format - links are provided below the Terms and Conditions


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